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Customer Service

Shipping and Returns

Shipping 

Shipping is via Canada Post

Purchases are subject to 1 of 4 flat shipping rates provided prior to check out.

If we can meet in Lloydminster, Vermilion or somewhere in between, I will deliver your items for FREE. Send me an email if you are unsure if you qualify before you place your order!

If you are ordering something small and would like to inquire if lower shipping rates are possibe, please email directly using the contact us option prior to placing your order.

Damaged Items

Damaged items must be reported within 2 days of receiving your order.  If merchandise is damaged during shipping, Bumps, Babies & Beyond will issue a full credit for product cost including cost to return it.  Damaged merchandise must be sent back in original packaging.

Returns

Please contact us for your RMA # prior to returning any product

If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. 

Products must meet the following criteria in order to be returnable:

- Must be unused and in the original packaging. All original documents, components and accessories must be included

- Product must be in saleable condition with no indications of use.

Shipping costs on returned merchandise are at the customer's expense.

Merchandise may be returned within 14 days of receipt.  No returns will be accepted after 14 days.

Canceling Orders

If you have placed an order and would like to cancel it, please contact us within four hours of placing your order to cancel it free of any charges.  Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Return Policy.

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